Professional Services Support
Dedicated Piggyback Support
Leverage certified Piggyback support teams to help triage and resolve issues related to communication services: no finger pointing, just a streamlined support experience for your voice, hardware‑ or software‑related issues. Piggyback Professional Services offers a simple, thorough method to set up your new phone system for your teams virtually anywhere. Free up valuable IT resources and maximize uptime with expert UC&C services for your business.
Professional Phone Installation
Remote Installation
On-site Installation
On-site Installation
Get remote support for phone provisioning, setup, call flows, user creation, etc. We set up the entire back end system for you, and train you on the use of the portal.
On-site Installation
On-site Installation
On-site Installation
Get your phones set up at your site by a trained Piggyback technician. We make sure your new phones are connected to the network and are programmed correctly.
Hardware Purchase
On-site Installation
Hardware Purchase
Getting a new phone system can be expensive. We save you the bacon with more affordable options at scale. Ask us about Zoom rooms for conference equipment, or just typical IP phones.
Follow Through
On-site Installation
Hardware Purchase
Get a service provider that cares about your new service and doesn't sale and bail. Our technicians follow up after installations are completed to ensure your satisfaction.
Why are companies going Cloud based?
Work From Anywhere
Cloud based systems integrate with calendars and learning management systems using a simple URL “click to call” function. This makes it easy for all users, employees, educators to create virtual rooms that are accessible across a range of devices. Set up meetings in a couple of clicks, allow remote workers to stay involved in company meetings, activities and updates. Cloud based systems also have find me, follow me so you can communicate on any device you prefer! Options are traditional IP desk phones, laptop/computer, cell phone app, tablet app, etc.
Easy Management
Cloud based phones require no hardware to be maintained on premise thus saving time and money. Companies can manage all facets of their platform from the web browser or desktop application and make changes for any user across your team. Scaling up or down becomes a breeze as you add and remove users accomplished in a couple clicks of your mouse. Managing call queues, voicemails, IVR, call flows and other call routing preferences has never been easier!